Refund policy

All items are considered final sale. Returns are not accepted. With that being said, if your order arrives defective, please let us know.

Damage claims must be made within 7 business days of receipt of order.

The following Damage Criteria is used to determine if an order qualifies for a replacement:

Books

What qualifies as damaged? 

  1. Obvious rips and tears in the pages or dust jackets.
  2. Dents in the book edges, spine, and corners over 2 cm in depth.
  3. Residue on the dust jacket or pages that cannot be removed. 
  4. Water damage.
  5. Obvious emboss imperfections such as flaking, scuffs, or scratches over 2 cm.  
  6. Parts/Pages missing

What does not qualify as damaged?

  1. Bends, creases, or light scratches on the pages or dust jackets. 
  2. Wavy pages.
  3. Minimal creasing on book edges, spine, or corners.
  4. Minor scratches or bleeding on sprayed edges.
  5. Minor bleeding on interior pages near full-color artwork and end pages.
  6. Slightly faded foiling
  7. Loose dust jackets
  8. Shelf wear - minor dulling/fading

Note that books are printed on demand. As such, there may be slight variations from print run to print run. These minor variations to not qualify as damaged.

Merchandise

If merchandise arrives damaged or defective, we will replace it. Please reach out within 7 days of receipt. If 7 business days have passed since tracking shows delivery, unfortunately we cannot offer a refund or replacement.

To request a cancel/return you can contact us at hello@siobhanvoss.com with proof of the defect.

If your return is accepted, we’ll coordinate a return and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@siobhanvoss.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Should you decide to cancel an order before it is fulfilled, that refund will be processed within 14 business days. If you receive your order and decide to return it, the refund will be process within 14 business days of proof of shipping items back at your own expense. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@siobhanvoss.com.